It's essential to secure your mobile devices just as you would your desktop computer. BB&T uses a multilayered approach to protect your personal information anytime and anywhere you use our mobile technology. Our approach includes:
- Multifactor authentication that safeguards access to your accounts
- Advanced encryption that prevents unauthorized access and guards your personal information
- Never storing secure information on your mobile device—including check images
- Never requesting or displaying personally identifiable information when you use text banking. This includes your PIN, email, personal address, user ID and password.
For extra security, you can guard your confidential information by keeping the following tips in mind.
Manage your device's security settings
Always use the password or PIN feature on your mobile device to lock your phone. Back up all of your personal data, such as contacts, documents and photos, so they may be restored if your device is lost or stolen. Here are a few other tips on what not to do:
- Never lower your security settings for convenience. This only makes it easier for thieves to get into your device.
- Don't jailbreak or root your device, meaning do not bypass important controls to gain full access to the operating system—it could make your device more vulnerable to malicious software and void the warranty.
- Don't store your PIN and personal data on your mobile device.
- Don't click suspicious links or attachments. While it may be difficult to spot some phishing attempts, it's important to be cautious about all communications you receive, including those claiming to be from trusted entities.
Mind your neighbors
- Prevent anyone from looking over your shoulder while you access mobile banking.
- Never step away from your mobile device while your banking session is still active.
- Don't use free public Wi-Fi connections for banking transactions. Use your phone carrier's Internet connections for enhanced security.
- Never respond to any text messages asking you to verify your account information. Criminals may use text messages to "phish" for your personal information.
Keep a close eye on the software you install
- Only download apps from your mobile service provider or mobile device manufacturer's marketplace.
- Be cautious about granting apps access to your personal information or allowing them to perform functions on your device.
- Install a security app to enable you to find your mobile device if lost.
- Download a "remote wipe" app to your device to be able to delete all of its data if it's stolen. If it's been backed up, the information can be restored on a replacement device or the original if you get it back.
Items to install:
- Software updates and patches as soon as they're available
- Reputable mobile antivirus/security software if available for your device
Other good habits:
- Disable unwanted services/calling. Capabilities such as Bluetooth and NFC can provide ease and convenience in using your smartphone, but they can also provide an easy way for a nearby, unauthorized user to gain access to your data. Turn these features off when they're not required.
- Always wipe data on your old phone before donating, reselling or recycling it.
If you suspect your personal information has been stolen or you see suspicious account activity, immediately call BB&T Phone24 at 800-BANK-BBT (800-226-5228).
If your mobile device is lost or stolen:
- Report it immediately to your mobile carrier.
- For added protection, log on to online banking from your computer, change your password and disable your alerts.
- If you don't have access to another device or can't log on to online banking from a secure location, call BB&T online support at 888-228-6654 to have your password reset and your alerts disabled.
Interested in mobile banking?
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Branch Banking and Trust Company, Member FDIC.
New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca.
Branch Banking and Trust Company is now Truist Bank. Learn more.
BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or SunTrust.com.