Online Information Practices

BB&T is committed to full transparency in communicating the ways in which we and our partners use online information, how we protect your privacy, and what your choices are. provides information about and access to financial services offered by the BB&T Corporation family of companies. is managed by Branch Banking and Trust Co., a subsidiary of BB&T Corporation. This page explains our online information practices when you visit the website.

What are cookies?

A cookie is a small file placed on your computer's hard drive by the web server. Cookies can be read only by the web server that sent the cookie to your browser, and they cannot be used to retrieve your email address or any personal information stored on your computer. Cookies cannot reveal any personally identifiable information about you. BB&T uses cookies that aren't data miners or key-stroke loggers and don't contain viruses.

To browse anonymously, you may set your browser to disable or delete cookies (see "Disabling cookies," below). Please note that disabling cookies for some services may impact your ability to use those services.

How BB&T uses cookies

BB&T does not collect or store personally identifiable information through the use of cookies. Through the use of persistent cookies, BB&T is able to learn how visitors use our site, such as which pages are viewed the most, to identify the most common navigation paths or to customize the presentation of information on the site.

Session cookies

BB&T uses session cookies to assist in delivering some online transactions. Session cookies are necessary if you want to use certain online services, like BB&T online banking. Session cookies are no longer active after you log off the service that initiated them, and all session cookies are automatically deleted when you close all browser windows.

Third-party cookies

BB&T may contract with third parties, including, but not limited to, Adobe, to track visitor activity on our website. Adobe uses cookies to track information about user visits, such as date and time of visits, pages viewed, time spent at the site, and site visited just before/after visiting the BB&T site. The user activity is reported to us in the aggregate and is anonymous.

We use this information to understand how users interact with our website. While these cookies remain on your computer after you log off, they do not contain any personally identifiable information. You should refer to the Adobe privacy policy(opens in a new tab) to learn how they collect and use information. These companies are prohibited from using the information they gather for their own purposes or from sharing this information with others.

Disabling cookies

As a BB&T client, you may choose not to accept cookies. Your web browser may provide alerts along with the option to refuse cookies. If the use of cookies is a concern to you, we recommend using more recent versions of web browsers, which provide the capability to set and manage alerts or to automatically refuse cookies.

Note: Some of our product features and services require cookies for those features and services to function properly.

Online advertising

From time to time, BB&T contracts with companies to advertise our products and services on third-party websites. Clicking on one of these ads will link you to a page on the BB&T website with information about the advertised product or service. To evaluate the effectiveness of our ads, we may use cookies or other tracking technology.

This technology is used only to measure responses to ads placed on non-BB&T websites and does not contain information that can be used to identify you personally.


Email transmitted across the Internet is normally not protected and may be intercepted and viewed by others. Therefore, you should refrain from sending any confidential or private information via unsecured email to BB&T. We'll never ask you to send confidential information to us via email, such as your logon ID, password, account numbers, or Social Security number. To ensure secure communications, use SecureMessage from online banking or Message Center from U by BB&T.

Occasionally, we'll retain the content of your email—and our replies—to confirm proper responses to your questions and requests, to comply with legal and regulatory requirements and to ensure that we consistently deliver the perfect client experience to you.

Children's information

We do not knowingly collect or retain personally identifiable information from those under the age of 13. Their online privacy is protected by the Children's Online Privacy Protection Act (COPPA).

Learn more about COPPA by visiting the Federal Trade Commission's website(opens in a new tab).

Links to third-party websites

BB&T may provide you with access to information, products or services offered on third-party websites through the use of hyperlinks that move you from our website to a third-party website. We are not responsible for the information practices of sites linked to or from our website.

If you choose to access third-party websites through links on our pages, we encourage you to read the privacy and security policies on those sites before you provide your personal information. Information obtained from third parties in connection with your transactions with them may be shared with BB&T for marketing purposes.

Personal information

Personally identifiable information, such as information you provide to us on contact forms, online applications or online banking, may be collected on the website. Examples of this type of information include your name, address, Social Security number and account balances.

For more information, please refer to the BB&T Corporate Consumer Privacy Notice.

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Branch Banking and Trust Company, Member FDIC.

New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at

Branch Banking and Trust Company is now Truist Bank. Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or

BB&T Complete Client Protection

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