BBT.com provides information about and access to financial services offered by the BB&T Corporation family of companies. BBT.com is managed by Branch Banking and Trust Co., a subsidiary of BB&T Corporation. This page explains our online information practices when you visit the BBT.com website.
What are cookies?
To browse anonymously, you may set your browser to disable or delete cookies (see "Disabling cookies," below). Please note that disabling cookies for some services may impact your ability to use those services.
BB&T uses session cookies to assist in delivering some online transactions. Session cookies are necessary if you want to use certain online services, like BB&T online banking. Session cookies are no longer active after you log off the service that initiated them, and all session cookies are automatically deleted when you close all browser windows.
Note: Some of our product features and services require cookies for those features and services to function properly.
This technology is used only to measure responses to ads placed on non-BB&T websites and does not contain information that can be used to identify you personally.
Email transmitted across the Internet is normally not protected and may be intercepted and viewed by others. Therefore, you should refrain from sending any confidential or private information via unsecured email to BB&T. We'll never ask you to send confidential information to us via email, such as your logon ID, password, account numbers, or Social Security number. To ensure secure communications, use SecureMessage from online banking or Message Center from U by BB&T.
Occasionally, we'll retain the content of your email—and our replies—to confirm proper responses to your questions and requests, to comply with legal and regulatory requirements and to ensure that we consistently deliver the perfect client experience to you.
We do not knowingly collect or retain personally identifiable information from those under the age of 13. Their online privacy is protected by the Children's Online Privacy Protection Act (COPPA).
Learn more about COPPA by visiting the Federal Trade Commission's website(opens in a new tab).
Links to third-party websites
BB&T may provide you with access to information, products or services offered on third-party websites through the use of hyperlinks that move you from our website to a third-party website. We are not responsible for the information practices of sites linked to or from our website.
If you choose to access third-party websites through links on our pages, we encourage you to read the privacy and security policies on those sites before you provide your personal information. Information obtained from third parties in connection with your transactions with them may be shared with BB&T for marketing purposes.
Personally identifiable information, such as information you provide to us on contact forms, online applications or online banking, may be collected on the BBT.com website. Examples of this type of information include your name, address, Social Security number and account balances.
For more information, please refer to the BB&T Corporate Consumer Privacy Notice.
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Online Security Measures (Article)
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Protecting Your Internet Activities and Electronic Data (Article)
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Branch Banking and Trust Company, Member FDIC.
New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca.
Branch Banking and Trust Company is now Truist Bank. Learn more.
BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or SunTrust.com.