Phishing scams trick you into providing your confidential information, which is then used to access your accounts.

Typically this kind of fraud involves an email, text message or pop-up window claiming to come from an official source.

Here's a friendly reminder: BB&T never uses email or text messages to solicit your confidential information. Please forward any suspicious email that claims to be from BB&T to

How it works

A scammer, posing as a trusted company or individual, sends you an email asking you to confirm or update your information. Often, a link will be provided in the email for your convenience. However, the link takes you to a fraudulent website where all of the information you enter—online banking passwords, Social Security numbers, account numbers and more—is recorded for the purpose of defrauding you.

Protect yourself

Here are some steps you can take to fend off phishing scams:

Read between the lines

  • Be suspicious of any message that asks you to provide personal information. BB&T never uses emails or text messages to solicit your personal information.
  • Be wary of what you read. Scammers can mask their email addresses, making them appear to come from a company when in fact they don’t. Also, a phone number with a local area code might simply forward calls to another location across the country or around the world.
  • Watch for links pointing to suspicious web addresses. Hover your mouse over email links to see their true destination.
  • Be on the lookout for messages with a sense of urgency and threats of dire consequences to get you divulge information. These messages often include grammatical errors and typos.
  • Be wary of unexpected email attachments from unverified senders, especially those ending with .exe, .zip and .html.
  • Contact the institution directly if you think a particular request might be authentic. You may do so either in person or by using a telephone number that you know is legitimate, such as one printed on a statement.

Keep watch over your accounts

  • Review your statements regularly. If you’ve been scammed, it’s important to discover it as soon as possible.
  • Use anti-virus and anti-malware software to guard against the malicious pop-ups that can appear if your computer is infected.
  • Keep your anti-virus and anti-malware “definition” files up to date for protection against the latest threats.

Get help

If you responded to a phishing email, text message or pop-up window and revealed your account information, contact your financial institution immediately.

BB&T clients can call 800-BANK-BBT (800-226-5228).

Avoiding phishing scams

Learn how to identify emails that deceive you into giving your confidential information to fraudsters.

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The information provided is not intended to be legal, tax, or financial advice. BB&T hopes you find this information useful but we cannot guarantee that it is accurate, up to date, or appropriate for your situation. Financial calculators are provided to assist you in estimating the approximate costs associated with any bank activity. Your actual costs may vary. You should consult with a qualified attorney or financial advisor to understand how the law applies to your particular circumstances or for financial information specific to your personal or business situation.

Branch Banking and Trust Company, Member FDIC.

New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at

Branch Banking and Trust Company is now Truist Bank. Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or

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