Education Center

Bank vs. broker: Who should help you get your mortgage?

Where you get your mortgage doesn't matter, right? Or does it?

Consider the differences

With your sights set on owning a new home, it's easy to gloss over a decision like where you should get your loan. Mortgage broker vs. bank—it's all the same if you get the loan, right? Not necessarily. There are important differences between the two options that can affect your experience before and after you have those house keys in hand.

A mortgage broker is a go-between, linking you to potential lenders by shopping for loans on your behalf. Brokers have access to a variety of loan products and should be on the lookout for the one that suits you and your financial situation.

A bank like BB&T, on the other hand, is an actual lending institution. BB&T completes the lending process in-house with our own mortgage products, many of which may not be available to brokers. So how does that difference make a difference to you? Here are five ways:

1. Convenience

Are you more comfortable handling the loan process online? Great. Would you prefer an in-person meeting? That's great, too. With an established financial institution like BB&T, you have flexible options that allow the process to fit your needs and preferences. A broker might not offer those options.

2. Personal relationship

Brokers may be bound by the black-and-white rules of their lenders, who don't know you. But when your financial needs are taken care of at one institution, it's easy to establish personal relationships and receive personalized service.

At BB&T, you're not just a number on a spreadsheet or a one-time loan to push through and be forgotten. You're a valued customer for whom we intend to go above and beyond ordinary service.

3. Quicker closing

One major benefit to having the entire loan process within one financial institution is speed. Working with a broker may mean closing delays down the road—delays that may be out of the broker's control. But BB&T controls the entire process. We can close most loans in 30 days, and sometimes less.

4. Service matters

With some financial institutions, you'll find that your loan can be sold to other lenders time after time, which can be disruptive. BB&T always retains the servicing of your loan, so you never have to deal with this type of disruption.

5. Beyond the mortgage

BB&T knows there's more to your finances than just your credit score. Unlike mortgage brokers, we take time to listen to and understand every client. And because we offer more services than a mortgage broker—checking and savings accounts, home equity loans, car loans, insurance, retirement planning and more—we can see your full financial picture and help you reach all your financial goals.

If you're a business owner, we've got you covered too. We'll work with you to make sure every step is a step forward.

Keep it up. You're getting smarter about home buying.

Related topics

How long does it take to get a mortgage?

With the right preparation, you can have your mortgage loan in as little as one month.

What are the steps to buying a home?

See the big picture of buying a home, from prequalification to closing.

What are points?

Learn how paying points can reduce your interest rate and monthly payment amount.

Loans, lines of credit and credit cards are subject to credit approval.

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender. Equal Housing Lender icon