Education Center

Mobile security

As smartphones and tablets have increasingly become tools to help manage daily life, they have also become desired targets for cybercriminals. It's essential to secure these devices just as you would your desktop computer.

BB&T uses a multilayered approach to protect your personal information anytime and anywhere you use our mobile technology. Our approach includes:

  • Multifactor authentication that safeguards access to your accounts
  • Advanced encryption that prevents unauthorized access and guards your personal information
  • Never storing secure information on your mobile device—including check images
  • Never requesting or displaying personally identifiable information when you use text banking. This includes your PIN, email, personal address, user ID and password.

For extra security, you can guard your confidential information by keeping the following tips in mind.

Manage your device's security settings

Always use the password or PIN feature on your mobile device to lock your phone. Back up all of your personal data, such as contacts, documents and photos, so they may be restored if your device is lost or stolen. Here are a few other tips on what not to do:

  • Never lower your security settings for convenience. This only makes it easier for thieves to get into your device.
  • Don't jailbreak or root your device, meaning do not bypass important controls to gain full access to the operating system—it could make your device more vulnerable to malicious software and void the warranty.
  • Don't store your PIN and personal data on your mobile device.
  • Don't click suspicious links or attachments. While it may be difficult to spot some phishing attempts, it's important to be cautious about all communications you receive, including those claiming to be from trusted entities.

Mind your neighbors

  • Prevent anyone from looking over your shoulder while you access mobile banking.
  • Never step away from your mobile device while your banking session is still active.
  • Don't use free public Wi-Fi connections for banking transactions. Use your phone carrier's Internet connections for enhanced security.
  • Never respond to any text messages asking you to verify your account information. Criminals may use text messages to "phish" for your personal information.

Keep a close eye on the software you install

For applications:

  • Only download apps from your mobile service provider or mobile device manufacturer's marketplace.
  • Be cautious about granting apps access to your personal information or allowing them to perform functions on your device.
  • Install a security app to enable you to find your mobile device if lost.
  • Download a "remote wipe" app to your device to be able to delete all of its data if it's stolen. If it's been backed up, the information can be restored on a replacement device or the original if you get it back.

Items to install:

  • Software updates and patches as soon as they're available
  • Reputable mobile antivirus/security software if available for your device

Other good habits:

  • Disable unwanted services/calling. Capabilities such as Bluetooth and NFC can provide ease and convenience in using your smartphone, but they can also provide an easy way for a nearby, unauthorized user to gain access to your data. Turn these features off when they're not required.
  • Always wipe data on your old phone before donating, reselling or recycling it.

Get help

If you suspect your personal information has been stolen or you see suspicious account activity, immediately call BB&T Phone24 at 800-BANK-BBT (800-226-5228).

If your mobile device is lost or stolen:

  • Report it immediately to your mobile carrier.
  • For added protection, log on to online banking from your computer, change your password and disable your alerts.
  • If you don't have access to another device or can't log on to online banking from a secure location, call BB&T online support at 888-228-6654 to have your password reset and your alerts disabled.

Related topics

Email encryption

If you send and receive email that contains personal identification information—like account numbers—be sure you make email encryption a priority.

Internet activity and electronic data protection

With more financial activity occurring online than ever before, it's essential to know how to reduce the risks to your data.

Online security measures

BB&T is committed to protecting the security of our clients' personal information.

Phishing

Protect yourself from scams that could trick you into providing confidential information, and learn what to do if you do get "phished."

Branch Banking and Trust Company, Member FDIC.