U in 90 Seconds: Security

Learn more about security while using U by BB&T

In this episode, learn tips for protecting yourself from fraud and keeping your finances safe.

[MUSIC PLAYING] MIKE: At BB&T, the security of your confidential information is one of our top priorities.

["MIKE":] Yeah, sure.

MIKE: Wait a minute. Who are you? You're not me.

["MIKE":] Are you sure I'm not you? Because I kind of look like you.

MIKE: It's true. You do kind of look like me. It's hard to tell the difference sometimes. Scams can be really convincing. So let's say you get a phone call like this.

["MIKE":] Hi, there. This is Mike from BB&T Fraud calling. We believe there's some fraudulent activity on your account, and for your safety, it's critical that I authenticate that I'm speaking to Brittany, and that you provide me with your PIN number for your debit card ending in 1212.


MIKE: Wait, wait, wait, wait. We would never do that. BB&T will never call you and ask for your PIN number over the phone. If you do get a suspicious text or phone call, especially one pressuring you to act quickly, hang up and call us immediately using the number on the back of your card, or through our mobile app right here in the More menu.

Remember—don't take caller ID at face value. Those numbers can be fake to look like they're coming from BB&T. And be sure to use strong, unique passwords, and don't share them with anyone. This is just one flavor of the scam. The fraudsters are good, and will try to trick you to provide sensitive account information.

And keep in mind—you can keep tabs on your accounts with our customizable card controls so you can control how, when, and where your cards are used. Check out security central at BBT.com/security for more tips on protecting yourself from fraud—because your protection is our priority.

Contact us

If you have security concerns about your BB&T account, call 800-BANK-BBT (800-226-5228).

Related topics

Email Encryption  (Article)

If you send and receive email that contains personal identification information—like account numbers—be sure you make email encryption a priority.

Protect Your Computer  (Article)

Your electronic devices require increasingly higher levels of security. Education, discretion and vigilance are fundamental.

Online Security Measures  (Article)

BB&T uses Internet security technology to protect our clients' personal information when it's transmitted online.

Cyber Security Checklist  (Article)

Threats to your cyber security are constantly growing, but you can take these steps on your own to fight hackers.

The information provided is not intended to be legal, tax, or financial advice. BB&T hopes you find this information useful but we cannot guarantee that it is accurate, up to date, or appropriate for your situation. Financial calculators are provided to assist you in estimating the approximate costs associated with any bank activity. Your actual costs may vary. You should consult with a qualified attorney or financial advisor to understand how the law applies to your particular circumstances or for financial information specific to your personal or business situation.

Branch Banking and Trust Company, Member FDIC.

New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca.

Branch Banking and Trust Company is now Truist Bank. Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or SunTrust.com.

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