How BB&T Protects Your Information

Equifax security breach

As you may know, Equifax, one of the three major consumer credit reporting agencies, has experienced a major breach of client information, which may increase the risk of potential identity fraud. Although BB&T was not involved, protecting our clients' confidential information is a top priority for us, and we want to provide you with the latest information about the breach and steps you can take to protect your confidential information.

Equifax has set up a website, in a new tab), where you can learn more about what happened and check to see if you were part of this breach. They've set up a dedicated Equifax call center at 866-447-7559, open 7 days a week, from 7 am to 1 am ET. If you find you've been affected by the breach, we recommend you:

Protecting your information

At BB&T, we place the highest priority on protecting our clients' personal and confidential information. We're very serious about our ongoing efforts to monitor cybercriminals and their capabilities so we can stay ahead of their activities and protect our clients. We continually evolve our technology, processes and security settings to ensure our clients' information is secure.

With multiple layers of security measures and dedicated teams in place to safeguard your accounts and financial assets, we provide a number of ways to help ensure your transactions and communications with us remain safe and secure, including:

  • Actively monitoring your account 24/7 for suspicious activity
  • Using firewalls, encryption and activity logs to protect your account information
  • Protecting your debit and credit cards with BB&T Zero Liability

We also encourage our clients to proactively monitor their accounts and report any suspicious activity. There are a number of ways for you to protect yourself through U by BB&T® including:

  • Monitoring account activity in real-time
  • Setting up and managing email or text alerts to receive notifications on account profile changes, account balances and transactions
  • Contacting us safely through the U Secure Message Center instead of email

To get the most out of the security notifications and other account features we offer, keep your mobile number and email address current on your account.

As a reminder, we always recommend using a unique password for your account, and we never ask you to send confidential information, such as your login ID, password, account numbers or Social Security number to us by email.

Related topics

Identity Theft  (Article)

Minimize your risk of identity theft by knowing the warning signs and learning ways to protect yourself, both online and offline.

Phishing  (Article)

Protect yourself from scams that could trick you into providing confidential information, and learn what to do if you do get "phished."

Credit Reports  (Article)

Your credit history may change frequently. By monitoring it on a regular basis, you can be more aware of any fraudulent activity.

Fees from your mobile or data carrier may apply. A monthly service fee applies if you choose to access your online banking financial data through QuickBooks® or Quicken® Direct Connect.

Branch Banking and Trust Company, Member FDIC.

New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at

Branch Banking and Trust Company is now Truist Bank. Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or

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