How BB&T Protects Your Information
Equifax security breach
As you may know, Equifax, one of the three major consumer credit reporting agencies, has experienced a major breach of client information, which may increase the risk of potential identity fraud. Although BB&T was not involved, protecting our clients' confidential information is a top priority for us, and we want to provide you with the latest information about the breach and steps you can take to protect your confidential information.
Equifax has set up a website, EquifaxSecurity2017.com (opens in a new tab), where you can learn more about what happened and check to see if you were part of this breach. They've set up a dedicated Equifax call center at 866-447-7559, open 7 days a week, from 7 am to 1 am ET. If you find you've been affected by the breach, we recommend you:
- Monitor your existing credit card and bank accounts closely for charges you don't recognize.
- Check your credit reports from Equifax, Experian and TransUnion for free by visiting AnnualCreditReport.com (opens in a new tab). Accounts or activity you don't recognize could indicate identity theft.
- Visit IdentityTheft.gov (opens in a new tab) to find out what to do.
Protecting your information
At BB&T, we place the highest priority on protecting our clients' personal and confidential information. We're very serious about our ongoing efforts to monitor cybercriminals and their capabilities so we can stay ahead of their activities and protect our clients. We continually evolve our technology, processes and security settings to ensure our clients' information is secure.
With multiple layers of security measures and dedicated teams in place to safeguard your accounts and financial assets, we provide a number of ways to help ensure your transactions and communications with us remain safe and secure, including:
- Actively monitoring your account 24/7 for suspicious activity
- Using firewalls, encryption and activity logs to protect your account information
- Protecting your debit and credit cards with BB&T Zero Liability1
We also encourage our clients to proactively monitor their accounts and report any suspicious activity. There are a number of ways for you to protect yourself through U by BB&T® including:
- Monitoring account activity in real-time
- Setting up and managing email or text alerts to receive notifications on account profile changes, account balances and transactions
- Contacting us safely through the U Secure Message Center instead of email
To get the most out of the security notifications and other account features we offer, keep your mobile number and email address current on your account.
As a reminder, we always recommend using a unique password for your account, and we never ask you to send confidential information, such as your login ID, password, account numbers or Social Security number to us by email.
Minimize your risk of identity theft by knowing the warning signs and learning ways to protect yourself, both online and offline.
Your credit history may change frequently. By monitoring it on a regular basis, you can be more aware of any fraudulent activity.
Protect yourself from scams that could trick you into providing confidential information, and learn what to do if you do get "phished."