Report an Incident
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Get Help for Account Fraud

Do you suspect fraud on your account? If you do, please call BB&T immediately. Your response time may have an impact on your liability.

BB&T places the utmost importance on your security and we are committed to working with you to fight fraud.

  • Report incidents of fraud right away
  • Know your protection and liability
  • Assess the risks to your accounts

Get Help

Immediately contact your local BB&T branch or call 800-BANK-BBT (1-800-226-5228) if you suspect you are a victim of identity theft.

How BB&T Can Help You

BB&T offers free fraud restoration services that can greatly reduce the time and effort needed to restore your good name. Prompt action can help to minimize the damage if you are victimized by a telephone or text scam.

BB&T will assist you by:

  • Notifying the credit bureaus to request a fraud alert be placed on your credit file
  • Determining if you have been victimized at any other financial institutions or creditors
  • Alerting the Federal Trade Commission (FTC) of confirmed fraud

You should always file a police report and keep any documentation of the scam (letters, phone numbers, etc.).

What You Can Do

If you choose NOT to contact BB&T to report the identity theft, you will need to:

  1. Contact one of the three major credit reporting agencies immediately to request that a fraud alert be placed in your file, and that no new credit be granted without your approval. You need to call only one of these agencies, as they have agreed to notify each other whenever an individual requests a fraud alert.
    • TransUnion 800-680-7289
    • Equifax 800-525-6285
    • Experian 888-397-3742
  2. Notify any other grantors of credit about the fraud, and file a police report. If you have documentation of the scam (letters, phone numbers, etc.), keep the original-make copies to provide to others.
  3. Consider reporting the fraud to the FTC at 877-438-4338 (TDD: 202-326-2502).
  4. Keep detailed records of all events related to your identity theft. This includes details of the scam itself as well as the steps you take in reaction to it. Include names, telephone numbers, and the date and time you made contact with individuals or companies for assistance.

Your Protection

When you bank with BB&T, we work in partnership with you to protect your accounts and your information. We strongly encourage you to use our online security educational tools to learn how you can protect your accounts from fraud. BB&T also has security experts and advanced technology safeguarding your personal and financial information.

What security is in place to protect my online banking?

BB&T guards your online accounts with:

  • 128-Bit SSL encryption, the strongest protection available
  • Multiple firewalls to shield the network
  • Logon security measures
  • Automatic logoff due to inactivity

What is BB&T Zero Liability Protection?

If your check card gets lost or stolen—or if the account number is misused by someone else—BB&T may reimburse your checking account for 100 percent of any unauthorized transactions. Please refer to your Bank Services Agreement and Commercial Bank Services Agreement for specific details surrounding Zero Liability Protection.

Your Liability

If your password or PIN have been compromised, you may be responsible for unauthorized transactions on your account.

  • Call BB&T within two business days to limit your potential loss to $50.
  • Call BB&T within 60 business days to limit your potential loss to $500.
  • After 60 business days, you may not get any of the funds back. You could lose all of the funds in your account, and your maximum overdraft funds.

BB&T will never contact you to ask for your password or PIN. Never give your password or PIN to anyone else. Learn more

Account Coverage

BB&T provides protection against fraudulent electronic fund transfers on certain accounts.

What accounts are covered?

  • Personal Deposit Accounts (Checking, Savings and Money Market Accounts)
  • Personal Credit Cards
  • Personal Debit Cards (Check Cards)
  • Payroll Card Accounts
  • Business Credit Cards

What accounts are NOT covered?

  • Business or Commercial Checking Accounts
  • Health Savings Accounts
  • Investment Accounts
  • Municipal Funds Accounts
  • Interest on Lawyer Trust Accounts (IOLTA)

Assess Your Risks

How can I protect my accounts from fraud?

BB&T works in partnership with you to keep your accounts secure. Take the time to review our security recommendations for:

Learn more

Get Assistance

By Phone
Call 800-BANK-BBT (800-226-5228).
Visit a BB&T Financial Center

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