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Malware is software installed on your computer without your knowledge. It can take over your computer, send email in your name, display unwanted pop-ups, or redirect you to new web pages.

Signs of Malware

Signs of malware include:

  • Sudden slowdown in system performance
  • Longer-than-usual disk start-up
  • Unexpected quitting of your browser
  • Unresponsive links
  • Links that take you to unrelated pages
  • Pop-up windows that appear for no apparent reason
  • Unexplained emails in your Sent folder

Protect Yourself

Keep Malware Out

  • Use multiple layers of security, including firewall settings and antivirus software.
  • Update your computer’s operating systems with the latest security patches.
  • Get the latest updates for your web browser, which often include new antivirus features.
  • Be cautious with email even if it appears to be from friends. Fraudulent attachments can install malware, and fake links can take you to malware websites.
  • Download software only from trusted sources. Be wary of file-sharing sites or “free” offers.

Find Malware and Remove It

  • If you discover malware on your computer, stop shopping, banking and anything else that requires you to enter your card numbers and account information online.
  • Confirm that your security software is active and has the latest virus/malware definition files.
  • Run a complete scan of your PC, deleting anything the software says is malware or a virus.
  • Search the website of your security software maker for new malware alerts and fixes.
  • If all else fails, consider re-installing your operating system, or consult a PC repair center.

Get Help

If you believe your account information may have been compromised due to malware, contact your financial institution immediately.

BB&T clients can call 800-BANK-BBT (800-226-5228).

Get Assistance

By Phone

Call 800-BANK-BBT (800-226-5228).

Visit a BB&T Financial Center