Hurricane and Severe Weather Updates

Michael

Our thoughts and prayers are with all of you facing challenges in the aftermath of this devastating storm. These kinds of disasters have the potential to turn lives upside down, and we're committed to doing everything possible to help you through the recovery process.

Branch closings

Several of our locations in northwest Florida and other areas affected by Michael continue to be closed. Our teams are working diligently to reopen these branches, but, first and foremost, we want to ensure the safety of our clients and associates. Thank you for your patience and we will continue to update this list with the latest information.

List of BB&T branch closures - most important

Ways to reach us

If your branch is closed we can serve you in other ways:

  • ATM: You can deposit and withdraw money at any of our ATM locations. Even if a branch is closed, the ATM should be operational, provided there is power and connectivity available in the area.
  • Phone: Call 800-BANK BBT (800-226-5228) for assistance with your accounts.
  • Online and Mobile: Check your accounts and conduct transactions through our digital banking platform U by BB&T® by logging in at BBT.com or using the mobile app.

Ways to get help

For those now trying to recover from this deadly storm, we’re here to help. In this difficult time, we understand each situation is unique, and we’re standing by to help our clients in the impacted areas in a variety of ways:

  • Our credit card clients may request a 30-day deferral on payments due on their October or November statement (please note that interest will still accrue on the deferred payment). Personal credit card clients can reach us at 800-476-4228 and Commercial and Small Business credit card clients can reach us at 800-397-1253. Certain credit card fees may also be refunded or waived for clients.
  • If you are unable to make your normal payments or incur overdraft fees due to challenges caused by the storm, please contact your local BB&T banker or one of the following numbers as soon as practical to discuss payment extensions or fee waivers:
  • For commercial clients, if you were unable to access a branch to make your normal deposits and you experienced account analysis, maintenance fees or overdraft-related charges between October 9 – October 15 we encourage you to contact your banker for assistance.
  • Small and midsize business owners can find resources here on disaster recovery in Florida (opens in a new tab). Assistance includes help with developing recovery strategies as well as access to capital needed to support immediate cleanup costs and longer-term recovery from physical damage and economic losses. The SBA provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Apply for assistance at SBA.gov/disaster (opens in a new tab).

After the storm

Please be cautious when returning to your home or business. Electrical lines may be down and gas lines may have been compromised. Be sure the area is cleared by an experienced professional before you enter.

Also, the potential for fraud is high during natural disasters. Exercise caution when being approached by disaster relief charities as well as repair and cleanup crews. If you experience a potential fraud situation, we have reporting resources to help you stop unauthorized activity and make claims to potentially recover.

Dealing with damage

If you have damages, call your insurance company to discuss your situation and next steps. If you're a McGriff Insurance Services client, our offices can assist with claims, coverage and cleanup questions. McGriff clients can also report claims to McGriff Insurance Services Claims Central at 800-990-4228 or ins-catclaims@McGriffInsurance.com.

BB&T mortgage clients with home damage should read our Mortgage Home Loan Disaster Assistance page for more detailed information on claims and help with payments. You also may be eligible for assistance through FEMA. Once the storm has moved through your area, you may be able to apply online at DisasterAssistance.gov (opens in a new tab) or by phone at 800-621-FEMA (800-621-3362).

Florence

To those who continue to recover from this deadly storm, we're here to help. In this difficult time, we understand each situation is unique, and we're standing by to help our clients in the disaster-declared areas in a variety of ways:

  • Our credit card clients may request a 30-day deferral on payments due on their September or October statement (please note that interest will still accrue on the deferred payment). Personal credit card clients can reach us at 800-476-4228 and Commercial and Small Business credit card clients can reach us at 800-397-1253. Certain credit card fees may also be refunded or waived for clients.
  • If you are unable to make your normal payments or incur overdraft fees due to challenges caused by the storm, please contact your local BB&T banker or one of the following numbers as soon as practical to discuss payment extensions or fee waivers:
  • For commercial clients, if you were unable to access a branch to make your normal deposits and you experienced account analysis, maintenance fees or overdraft-related charges between Sept. 12-Sept. 24 we encourage you to contact your banker for assistance.
  • Small and midsize business owners can find resources here on disaster recovery in North Carolina (opens in a new tab). Assistance includes help with developing recovery strategies as well as access to capital needed to support immediate cleanup costs and longer-term recovery from physical damage and economic losses. The SBA provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Apply for assistance at SBA.gov/disaster (opens in a new tab).

BB&T lends a helping hand

The BB&T Charitable Fund has announced grants totaling $1.5 million to help support disaster relief efforts in the aftermath of Hurricane Florence. The American Red Cross and Samaritan's Purse will each receive $250,000, and $1 million will be distributed to a variety of local charities in the affected areas.

"The torrential rainfall and catastrophic flooding from Florence is creating hardships for so many in the affected areas," said Chairman and CEO Kelly S. King. "Our hearts and prayers go out to all those who are struggling in the storm's aftermath. BB&T is honored to be a part of the relief and recovery efforts, and we're here for our associates, clients and communities in this difficult time."

Branch Banking and Trust Company, Member FDIC.