Florence Updates

Our thoughts and prayers are with all of you facing challenges from this deadly storm. Disasters like this have the potential to turn lives upside down, and we're committed to doing everything possible to help you through the recovery process.

Branch closures

Some of our branches in eastern North Carolina continue to be closed due to torrential rainfall and catastrophic flooding.

You can use our online BB&T Branch and ATM Locator to find the information to call your local branch in affected areas. Thank you for your patience, and we'll continue to update this page with the most up-to-date list of branch closings as soon as they're available.

List of branch closings - most important

Even if a branch is closed, ATMs should be operational provided there is power and connectivity available in the area. BB&T has also deployed its disaster recovery vehicle with remote ATM capabilities to serve clients in the Jacksonville, North Carolina area.

If your local branch is still closed, we can serve you through 800-BANK-BBT (800-226-5228). You can also check your accounts and conduct transactions at BBT.com and through our online and mobile banking platform U by BB&T®.

Ways to get help

In this difficult time, we understand each situation is unique, and we're standing by to help our clients in the affected areas in a variety of ways:

  • We're suspending certain ATM service charges in North Carolina through Monday, Sept. 24. BB&T's charges related to the use of non-BB&T ATMs will be waived.
  • Our credit card clients may request a 30-day deferral on payments due on their September or October statement (please note that interest will still accrue on the deferred payment). Personal credit card clients can reach us at 800-476-4228 and Commercial and Small Business credit card clients can reach us at 800-397-1253. Certain credit card fees may also be refunded or waived for clients.
  • If you're unable to make your normal payments or incur overdraft fees due to challenges caused by the storm, please contact your local BB&T banker or one of the following numbers as soon as practical to discuss payment extensions or fee waivers:
  • For our commercial clients, if you were unable to access a branch to make your normal deposits and you experienced account analysis fees, maintenance fees or overdraft-related charges between Sept. 12–21 we encourage you to contact your banker for assistance.

Hurricane-related damages

If you have damages, call your insurance company to discuss your situation and next steps. If you're a McGriff Insurance Services client, our offices will be open as soon as conditions permit to assist with claims, coverage and cleanup questions. McGriff clients can also report claims to McGriff Insurance Services Claims Central at 800-990-4228 or ins-catclaims@McGriffInsurance.com.

BB&T mortgage clients with home damage should read our Mortgage Home Loan Disaster Assistance page for more detailed information on claims and help with payment assistance. You also may be eligible for assistance through FEMA. You can apply online at DisasterAssistance.gov (opens in a new tab) or by phone at 800-621-FEMA (800-621-3362).

Small and midsize business owners can find resources here on disaster recovery (opens in a new tab) in North Carolina. Assistance includes help with developing recovery strategies as well as access to capital needed to support immediate cleanup costs and longer-term recovery from physical damage and economic losses. The SBA provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Apply for assistance at SBA.gov/disaster (opens in a new tab).

BB&T lends a helping hand

The BB&T Charitable Fund has announced grants totaling $1.5 million to help support disaster relief efforts in the aftermath of Hurricane Florence. The American Red Cross and Samaritan's Purse will each receive $250,000, and $1 million will be distributed to a variety of local charities in the affected areas.

"The torrential rainfall and catastrophic flooding from Florence is creating hardships for so many in the affected areas," said Chairman and CEO Kelly S. King. "Our hearts and prayers go out to all those who are struggling in the storm's aftermath. BB&T is honored to be a part of the relief and recovery efforts, and we're here for our associates, clients and communities in this difficult time."

After the storm

Please be cautious when returning to your home or business. Electrical lines may be down and gas lines may have been compromised. Be sure the area is cleared by an experienced professional before you enter.

Also, the potential for fraud is high during natural disasters. Exercise caution when being approached by disaster relief charities as well as repair and cleanup crews. If you experience a potential fraud situation, we have reporting resources to help you stop unauthorized activity and make claims to potentially recover.

Your safety continues to be our primary concern. Please be careful during your travels and recovery efforts, and let us know if we can be of assistance. Thank you, and stay safe.

Branch Banking and Trust Company, Member FDIC.