Alert Types
Alerts allow you to receive account information on balances and transactions. You can set alerts that are most important to you and choose to receive them by email or text message, in either English or Spanish.
Balance alerts
| Alert | Description |
|---|---|
| Balance Alert | Notification of your balance—either Daily or Weekly |
| Zero Negative Balance Alert | Notification when your balance is zero or a negative amount |
| Low Balance Alert | Notification when your balance is at or below a set dollar amount |
Debit alerts
| Alert | Description |
|---|---|
| Overdraft Fee Alert | Notification when an Overdraft or Returned Items fee has been charged to your account |
| Cleared Check Alert | Notification of the checks that cleared your account the previous day |
Debit/Withdrawal Threshold Alert | Notification when a debit or withdrawal of more than a set dollar amount is made |
Deposit alerts
| Alert | Description |
|---|---|
| Deposit Correction Alert | Notification when an error is made in the calculation of a deposit |
| Deposit Threshold Alert | Notification when a deposit is made of more than a set dollar amount |
Statement alerts
| Alert | Description |
|---|---|
| Online Statement Alert | Notification when your online statement is available |
Security alerts
| Alert | Description |
|---|---|
Email/Mobile Number Changed Alert | Notification when your email address or mobile number has been changed or deleted |
Online Banking Profile Changed Alert | Notification when a change is made to your online banking account profile, or your account is locked due to multiple unsuccessful logon attempts |
| Secure Message Alert | Notification when a message is delivered to your inbox in the Secure Message Center |
Bill payment alerts
| Alert | Description |
|---|---|
| First Bill Payment Scheduled Alert | One-time notification when your very first bill payment is activated and scheduled |
| Recipient Changed Alert | Notification when a recipient has been added, changed or deleted |
Repeating Bill Payment Ending Alert | Notification when only one payment is left on a repeating payment schedule |
| Bill Payment Failed Alert | Notification when a payment has failed |
| Bill Payment Scheduled Alert | Notification when a payment has been scheduled to selected recipients |
Multiple User Access alerts
| Alert | Description |
|---|---|
| New Administrator Added | Notification when a new user is added—as an administrator |
| New User Added | Notification when a new user is added—and is not an administrator |
Business services alerts
| Alert | Description |
|---|---|
Business Services Purchased | Notification of the purchase of Business Services, including any combination of ACH Wire and Multiple User Access |
Payments & Transfers alerts
| Alert | Description |
|---|---|
Wire Transfer Status | Notification of the status of a wire transfer, including Requested, Changed, Successful, Returned and Rejected |
ACH Payment Status | Notification of the status of an ACH payment, including Requested, Changed and Returned |
Wire Insufficient Funds | Notification that the funding account has insufficient funds to process a wire transfer |
ACH Insufficient Funds | Notification that the funding account has insufficient funds to process an ACH payment |
Credit card transaction alerts
| Alert | Description |
|---|---|
| Card Declined Alert | Notification when a credit card transaction has been declined |
International Transaction Alert | Notification when an international purchase or cash withdrawal from an international ATM has been made |
| Cash Transaction Alert | Notification when cash has been withdrawn from your credit card at an ATM |
Online, Phone or Mail Purchase Alert | Notification when a purchase has been made online, by phone or mail |
Purchase Threshold Exceeded Alert | Notification when a single transaction or authorization meets or exceeds a set dollar amount |
Credit card account notice alerts
| Alert | Description |
|---|---|
| Payment Posted Alert | Notification when a credit payment has been posted |
| Payment Due Alert | Notification when your credit card payment is due in a set number of days |
Balance Approaching Credit Limit Alert | Notification when your current balance is within the dollar amount of the credit limit threshold you set |
Fees from your mobile or data carrier may apply. A monthly service fee applies if you choose to access your online banking financial data through QuickBooks® or Quicken® Direct Connect.
Business credit cards are subject to business type and credit approval.
Deposit accounts are subject to credit approval.
Truist Bank, Member FDIC and an Equal Housing Lender.
New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca.
Branch Banking and Trust Company is now Truist Bank. Learn more.
BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or SunTrust.com.