Association Services Payment Processing

Take the worry out of processing condo and HOA payments

Options for processing payments

If you're a property management company or community association, our services can help accelerate your daily collections and reduce errors. We offer convenient online payment management, streamlined remittance processing and flexible coupon options.

Payment processing

Reduce the time it takes to process assessment payments and gain quicker access to your funds. How it works:

BB&T provides coupons to homeowners to mail their payments to a pre-assigned post office box.

  • Coupon books – Reduce billing expenses and streamline payment collection by using a customized, preprinted coupon book
  • Statements – An alternative to coupon books that provides homeowners with a standard 8½ x 11 statement, which includes a tear-off coupon at the bottom, a return envelope, ACH enrollment form and an outer mailing envelope

BB&T receives, processes and deposits these payments into the appropriate association account.

Daily electronic files are provided listing details for all the payments BB&T receives and eliminate the need for manual posting. You can also download and print transaction reports.

Additional features

  • Coupon Stop Payment program prevents future payments from posting to the association's account

Web Vault

BB&T Web Vault lets you manage your homeowners association payments from one centralized location online.

Manage payment processing

  • Download payment activity files and reports
  • Search and view payment transaction images
  • View unit information on record with the bank
  • Add or cancel a coupon stop payment
  • Cancel Association Pay

Manage coupons

  • Place coupon orders and approve coupon order proofs
  • View and track coupon orders
  • Print statements on demand

Manage account maintenance requests

  • Download maintenance request forms
  • Submit new account and account maintenance requests

Convenient payment methods

BB&T offers several payment options to homeowners.

  • Pay automatically by ACH with Association Pay(opens in a new tab)
  • Make a one-time payment online(opens in a new tab) by:
    • Credit card
    • Debit card
    • eCheck
  • Pay by mail
  • Pay at any BB&T branch by using an Association Services payment coupon
  • Make payments through a bill pay provider

Learn more about ways that homeowners can pay.

Ready to get started?

By email

Contact us with questions or to request assistance.

By phone

Association Services:


By mail

For general inquiries:

BB&T Association Services
PO Box 2914
Largo, FL 33779-2914

Already have a Web Vault account?

Related services

Association Deposit Services

Flexibility to manage your association funds with options such as operating and reserve accounts, CDs and additional insurance coverage for large deposits.

Association Loans

For renovations, repairs or other homeowners association needs, consider an association loan.

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    A convenience fee of 2.95% of the transaction amount is charged for payments made online by credit card. A flat $4.95 convenience fee is charged per transaction for payments made online by debit card.

Loans, lines of credit and credit cards are subject to credit approval.

Truist Bank, Member FDIC and an Equal Housing Lender. 

New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at

Branch Banking and Trust Company is now Truist Bank. Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or

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