Merchant Services

The latest solutions for your unique payment processing needs

Your small business is a big deal to us

That's why we take the time to truly understand every aspect of your business—including the dreams and aspirations that drive it. Wherever you see your business heading, look to BB&T for informed solutions to help you get there.

Learn more about our partnership approach

Why choose Merchant Services with BB&T?

When it comes to managing your business cash flow, you need reliable answers from experts with more than 45 years of experience in creating customized, affordable payment processing solutions for our clients. Our regional consultants gain expertise from managing one of the largest merchant portfolios in the US. They can use that knowledge to develop solutions that best meet your specific needs.

Merchant Services payment processing

  • Simple and more secure payment options for clients
  • Advanced data reporting and analysis
  • Competitive pricing and faster access to funds 
  • Cloud-based solutions that are compatible with other technologies

Security and compliance

  • Reduced risk and liability for your business and clients
  • Fraud protection and data encryption 
  • More secure payment transactions
  • Up-to-date technologies

View our whitepaper (PDF) to learn how you can detect and prevent costly card fraud.

Value Added Reseller Program

  • Partnership with industry-leading financial institution
  • Dedicated relationship manager
  • Referrals from a community-driven banking network
  • In-house client support team

BB&T Merchant Assurance Program

Our goal is to give you peace of mind from knowing we've tailored a solution to meet the evolving needs of your business. Both technology and cardholder expectations are advancing at a more rapid pace than ever before. For that reason, we recommend a periodic review of your relationship to ensure a seamless payment experience for your customers while you receive the benefits of our solutions and experience.

To have our team review your relationship with BB&T or another provider, please contact us at 877-672-4228 Monday through Friday, 8:30 am to midnight ET; Saturday, 10:30 am to midnight ET; or by email at

Ready to get started?


Talk with a merchant sales consultant.

By email

Request maintenance on your existing merchant account.

By phone

Client support representative:
Mon–Fri, 8:30 am to midnight ET
Saturday, 10:30 am to midnight ET

Merchant sales consultant:

Still exploring?

ACH vs. Wire Transfers: What You Need to Know

Making payments electronically is a safe and efficient way to send money. There are two key methods you can use for your business: ACH and wire transfers.

Tips for Managing Cash Flow Effectively

Did you know that more than 80% of small businesses fail because of poor cash flow management? Here are nine tips to help manage your cash flow successfully.

BB&T Merchant Services are subject to business type and credit approval.

Branch Banking and Trust Company, Member FDIC.

New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at

Branch Banking and Trust Company is now Truist Bank. Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or

BB&T Complete Client Protection

about Truist Bank