Security and Compliance

Guard against credit card fraud and security breaches

Ensure that your business is compliant with the latest security requirements.

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Working with you to keep your data secure

BB&T Merchant Services provides the latest technology solutions for your payment processing needs, and we'll work with you to keep your business up to date with all EMV and PCI DSS requirements.

Encryption & tokenization

Tokenization allows you to safeguard consumer information from the risks of giving and storing card data at your location. Benefits include:

  • Increased data security as a result of multi-layered protection
  • Reduced liability for potential breaches
  • Reduced PCI DSS compliance scope

EMV upgrade

EMV chip technology was designed to help improve security and combat fraud through the use of encrypted microchips. This technology also:

  • Ensures that your business won't be liable for fraudulent purchases
  • Protects your business and cardholders from fraudulent activity through the use of a unique transaction code each time the card is used
  • Enables US cardholders to use their secure chip payment cards anywhere in the world


The Payment Card Industry Data Security Standard is a set of data security requirements established and governed by Visa®, MasterCard®, American Express® and Discover® to protect cardholder account information.

PCI DSS includes best practices to identify vulnerabilities in processes, procedures and website configurations.

These best practices also help businesses to:

  • Protect themselves against security breaches
  • Safeguard customer data
  • Protect the integrity of electronic payments

Ready to get started?


Talk with a merchant sales consultant.

By email

Request maintenance on your existing merchant account.

By phone

Client support representative:
Mon–Fri, 8:30 am to midnight ET
Saturday, 10:30 am to midnight ET

Merchant sales consultant:

BB&T Merchant Assurance Program

In an ever-changing world of business products and services, it's challenging to keep up with the latest trends while running a business. That's why we created the BB&T Merchant Assurance Program for our small business clients—we want to make sure you always get the best solution at the best pricing for your unique business needs. And if you get a better offer, we'll provide a comparable solution (one per year) or waive the early termination fee should you choose to close your account.

To have our team review a written offer you've received, please contact us at 877-672-4228 Monday through Friday, 8:30 am to midnight ET; Saturday, 10:30 am to midnight ET; or by email at

Related services

Merchant Services payment processing & reporting

From mobile points of sale to credit card terminals, reporting tools and security, we've got you covered.

Value Added Reseller (VAR) Program

Benefit from your BB&T partnership with up-to-date security measures and processing solutions, valuable exposure to new revenue sources and more.

BB&T Merchant Services are subject to business type and credit approval.

Branch Banking and Trust Company, Member FDIC.